Fifth Avenue Barber Shop FAQs
Frequently Asked Questions
FAQs
Fifth Ave Barber Shop is conveniently located at the corner of West 35th Street and 5th Avenue in Midtown Manhattan, New York City. Next to the Empire State Building and close to Bryant Park.
Please visit our contact page for more detailed information, a location map, and directions.
Depending on your preference, we accept both walk-in customers and customers who prefer appointments.
To schedule an appointment at our barbershop, please use the online booking form available on the Appointment page. Simply select your desired service or services, choose the date you’d like to visit, and pick a time. We’ll handle the rest!
Shortly after submitting your appointment request, you will receive an email confirmation.
Yes, we offer same-day appointments if a time slot is available.
Yes! Using our online booking form, you can book an appointment for multiple services at once.
Simply select the main service and then add the necessary additional services to it during the booking process. For example: classic men’s haircut + hair wash + hot towel shave with razor. If there is free time, the system will add all the times together. This way, all services will be provided at the same time.
We will do our best to take you at your allotted time slot! However, we recommend calling us and notifying us as soon as you can so we adjust accordingly.
Yes, we accept Visa, Mastercard, American Express, and Discover credit cards.
There is a 5% processing fee for using a debit card or credit card.
Yes, we accept contactless payments.
No, we not require a deposit or advanced payment when booking an appointment.
We do not charge any fees if you are running late.
We do not offer a refund for any service. Our barbers and hair stylists will consult you during your service and do our best to make sure you are satisfied with the end result!
All product orders placed on our online store are immediately charged the full cost of the order. Please note that pending authorization holds may appear on your account for up to seven business days depending on your card’s issuing bank until the transaction has completed processing.
Depending on where your order is in the shipping process, we may be able to update your order such as shipping address change, order quantity, or cancellation. Please contact us as soon as possible and we will do our best to accommodate your request!
Sales tax is applied to all domestic orders and is calculated on applicable sales tax and use tax laws.
Most orders are packed and shipped within 1-3 business days.
Your tracking information is emailed to you once the package is processed for shipment! Please make sure to check your inbox and spam if you cannot find your tracking number.
If your order arrived damaged or you received an incorrect item, please contact us as soon as possible so we can investigate and resolve your issue! Please attach photos with your submission as photos are required to verify the damage and/or to confirm which incorrect item was shipped. We are only able to process a refund or exchange for damaged and/or incorrect items returned within 30 days from the date you received the order.
Yes, we allow you to place an order for pick-up should we have stock at the shop. Please call us at 212-837-1250 to place an order.
Yes, we provide our customers with a free Wi-Fi.
Yes, we have a waiting area which you can use while you wait for your service.
We do not have a bathroom in our shop, but there are available public bathrooms nearby and in cafes, etc.
Yes, we allow both pets and service animals. Please keep in mind that the shop is an open space so please be respectful to all other customers when bringing in an animal.
At the current moment, we do not have a loyalty program. However, we may revisit this in the future.