Fifth Avenue Barber Shop FAQs
Frequently Asked Questions
FAQs
Fifth Ave Barber Shop is conveniently located at the corner of West 35th Street and 5th Avenue in Midtown Manhattan, New York City. Next to the Empire State Building and close to Bryant Park.
Please visit our contact page for more detailed information, a location map, and directions.
Depending on your preference, we accept both walk-in customers and customers who prefer appointments.
To schedule an appointment at our barbershop, please use the online booking form available on the Appointment page. Simply select your desired service or services, choose the date you’d like to visit, and pick a time. We’ll handle the rest!
Shortly after submitting your appointment request, you will receive an email confirmation.
Yes, we offer same-day appointments if a time slot is available.
Yes! You can book an appointment for multiple services at once using our online booking form available on the Appointment page.
Simply select the main service and then add the necessary additional services to it during the booking process. For example: classic men’s haircut + hair wash + hot towel shave with razor. If there is free time, the system will add all the times together. This way, all services will be provided at the same time.
We encourage all customers to come in at least 10-15 minutes before their appointment time.
However, if you are running late, no worries! Come anyway, we will try to accommodate you at the earliest time possible. We do have a lot of skilled barbers available, and very likely you would be served with minimum delay.
Yes, we accept most of the popular debit and credit cards!
You can pay for services at our barbershop using Visa, MasterCard, and Discover, but American Express is not accepted.
You can use any debit or credit card, including Visa, MasterCard, Discover, American Express, and PayPal, to shop online for hair products on our website.
Yes, there is a debit or credit card processing surcharge in the amount of $2-$5 when paying for our barbershop services.
However, there is no debit or credit card processing surcharge when making product purchases on our website.
Yes, we accept popular contactless payments such as Apple Pay, Google Pay, and Samsung Pay.
No! No deposit or advanced payment is required when booking an appointment in our barbershop.
No, we do not charge any penalty or fees for being late to an appointment.
We do not offer refunds for barbering services; however, we do provide refunds for product purchases within 14 days of the purchase date.
We prioritize our customers and aim to exceed your expectations. If you have any questions or concerns, we recommend speaking with a manager to find the best solution for you.
Yes! Fifth Ave Barber Shop is a John Paul Mitchell Systems authorized distributor in Midtown, New York City. We carry a selection of premium hair care and styling products for men and women available in-store and online.
You can use any debit or credit card, including Visa, MasterCard, Discover, American Express, and PayPal, to shop online for hair products on our website.
At this moment, we do not provide free shipping. Regular standard shipping cost for all online orders shipped within the continental United States is $5 + $1.99 per item in your order. This modest shipping fee allows us to cover the packaging and delivery costs.
All online orders are processed within 1-2 business days and shipped using the reliable USPS Ground Advantage service, with an expected delivery time of 2-5 business days within the continental United States.
At this moment, we do not ship internationally.
Yes, absolutely! The curbside pickup option is available during the checkout process.
If you have changed your mind, made a mistake, or would like to update your order after submitting it, please contact us as soon as possible within 1-2 business days. This will allow us to change, update, or cancel your order before it is shipped. For orders that have already been shipped, they will need to be returned in their original packaging, which may take additional time.
As soon as your order is processed and transferred to the shipping carrier, you will receive an email containing all shipping details, the tracking number, and a link. This usually happens within 1-2 business days of your order.
If your order arrives damaged or if you receive an incorrect item, please contact us immediately so we can investigate and resolve the issue. Be sure to attach photos with your submission, as we require them to verify the damage and confirm the incorrect item shipped. We can only process refunds or exchanges for damaged or incorrect items that are returned within 14 days from the date you received your order.
–
Yes, we provide our customers with a free Wi-Fi.
Yes, we have a waiting area which you can use while you wait for your service.
We do not have a bathroom in our shop, but there are available public bathrooms nearby and in cafes, etc.
Yes, we allow both pets and service animals. Please keep in mind that the shop is an open space so please be respectful to all other customers when bringing in an animal.
At the current moment, we do not have a loyalty program. However, we may revisit this in the future.